Refund Policy

At Woolstock, we strive to provide quality products and excellent customer service.

Physical Products

We accept returns of unused, unopened physical products within 14 days of delivery. Items must be returned in their original condition and packaging.

Once your return is received and inspected, a refund will be issued to the original payment method. Shipping charges are non-refundable.

DVDs

Unopened DVDs may be returned within 14 days of delivery for a refund. Opened DVDs are non-refundable unless defective.

Digital Downloads

Due to the nature of digital products, all sales of downloadable patterns, eBooks, PDFs, tutorials, videos, and other digital content are final. No refunds will be issued once a digital product has been downloaded, accessed, or delivered.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery. We may offer a replacement, store credit, or refund at our discretion.

Order Cancellations

Orders may be canceled before shipment. Once an order has shipped, it must follow the return process outlined above.

Contact Us

For refund or return requests, please contact our customer service team through the contact information listed on our website.

Woolstock reserves the right to refuse returns or refunds that do not meet the conditions outlined in this policy.